Corvus Call Assist exploits the power of the ‘big data’ in Corvus Operational Data Store and the Single Enterprise View to deliver a truly exceptional aid to call handlers, giving them a wealth of information, helping them to make rapid and informed decisions, at times when speed and accuracy make all the difference. Call Assist uses the caller’s telephone number to identify the caller and displays a full profile of the individual. This includes an assessment of the person’s vulnerability or criminality, their previous calls, their known associates, and much more. At a glance the call handler can make a judgement based upon the full knowledge base of the organisation as a whole.

Call Assist – Example Showing Sections & Warnings (Test Data)

In the example above:

  • top-left: the best identity match
  • bottom-left: further possible identities (which can be selected to replace the matched identity)
  • centre 4x panels: related vehicles, locations, people and events including periods of detention, crimes etc
  • top-right: call history
  • bottom-right: map showing the last known home address or the person’s current location if GPS data is available on the incoming call
  • warnings: are highlighted in red.
  • telephone number: shown on live system (omitted here)

Many organisations struggle with the challenge of producing a complete profile for an individual, including associated risks and challenges. Even when this can be achieved, it is often only practical with significant time and effort. The data in the Corvus Operational Data Store is optimised for searching and rapid retrieval. Call Assist pre-emptively profiles related event and incident data to establish a knowledge base of people and their interactions with the Force. The result is rapid identification of the caller, and a comprehensive view of their needs and associated risks. This picture is also shown alongside a current view of the locality including any issues faced by the community.

Call Assist is of course configurable but the various ‘sections’ displayed typically include:

  • Personal summary including warnings and vulnerability ranking
  • Call and incident history
  • Known associates and relationships
  • Event records – periods of detention in custody; incidents…
  • Linked addresses and vehicles
  • Map and local area view

Key Features

  • Fully automated CRM
    • Integration with telephony modules
  • Comprehensive information view
    • Immediate identification of vulnerability and risk
    • Automated profiling of source data
    • GPS data integration (when available from incoming call)
    • Related records shown
  • Significantly reduces time to respond
    • Ability to confirm caller and subject details
    • Increases public confidence
    • Parallel processing for maximum performance
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