Detainees held in custody will often communicate poorly with their solicitor, omitting pertinent updates when they are released from custody. This results in solicitors making contact asking for details, and those calls are fielded by custody suite staff, placing a drain on resources.

The Corvus Automated Solicitor Email process proactively contacts the solicitor at the time of disposal with relevant details and keeps them up to date if things change. Running over the CJSM network to ensure secure data transfer, and governed by configuration held in your RMS, the process not only provides baseline information at the point of disposal, but also provides further updates within minutes of them being recorded in the RMS.

Key Features

• Resource savings – Reduced strain on custody suite officers and support staff. Potential to remove telephones.
• Automated – With solicitor contact details confirmed by the detainee during book-in, no manual intervention is needed.
• CJSM Secure – Emails are sent securely via CJSM.
• 24/7 – Emails can be sent at any time of day instead of revolving around solicitor working hours.
• Updates – Support for update emails for when things change.
• RMS configured – e.g. a Niche control occurrence