Bluestar offers outstanding support to our customers, including regular on-site visits, telephone support and our on-line support system ‘Support-Link’.
Support-Link offers 24 hour, 7 day a week access to call logging, progress updates and access to other support resources. Support-Link is offered free of charge to all customers with a current support agreement in place. This secure web-based support tracking system ensures that both Bluestar and our customers can track the status of any fault reports, change requests, questions or comments.
This functionality is provided via a simple interface enabling the quick and easy raising of any type of issue that requires tracking. The system sends automated email alerts when Bluestar technicians respond to support requests and customers can see at a glance any outstanding support actions.
Support Link Website: https://support.bluestar-software.co.uk
Support Team Phone: +44 (0)1256 882745
Self Help Support
Bluestar provides a number of resources online to help customers who do not have a direct support arrangement with us. These resources only apply to Bluestar’s range of ‘off the shelf’ products.
The NFD Force Extract tool simplifies and automates the process of loading records onto the NFD by allowing forces to provide data from their internal systems.
National Footwear Database (NFD) – NFD Data Service The NFD Data Service is an application developed by Bluestar which provides features to support the transmission of data to the NFD. It is the next iteration of the NFD Force Extract, with the capability of providing much more data and integration with other systems.
TreadMatch is a client application developed by Bluestar which extends the functionality of the NFRC/NFD by providing integration with a physical scanner for gathering footwear impressions during the detention process.
Other Support Options
Bluestar offers support through a number of channels, in many cases your own IT department would have provided you with a portal for requesting support (without the need to contact us direct), however you can still email us at email@example.com.