Care for the victims of crime relies on collaboration between Police Forces and external support organisations but it is the Police that come under the most scrutiny. The HMICFRS 2023 report on support for the victims of crime across the Criminal Justice sector cites several areas of concern including the failure to uphold the victim’s rights, poor communication and an overall poor quality of service. As always, Police Forces are under pressure to do more with less, but even utilising specialist agencies, the overall process remains overseen and orchestrated by the Police as the first point of contact for victims. With an increasingly large number of partner agencies and processes, Police Forces are left with an increasingly large administrative burden.
Bluestar Victim Care is our proven, fully self-contained Case Management System (CMS) that helps you support the victims of crime. Created in close collaboration with teams that manage external referrals for victim support services in-Force, Victim Care is intuitive to use and offers a complete solution including workflow, automated referrals, RMS integration* and external website integration*. The result is an efficient, prioritised process for your Victim Care team, with an enormous reduction in manual effort and a significant increase in positive outcomes. One Force’s Home Office reporting data showed the switch to using Victim Care provided a more rounded and complete support system for all victims and serviced a greater number of cases.
*RMS integration and website integration are optional
Starting with a home page showing prioritised cases, Victim Care helps your team by reducing data re-keying, automating communications with the victim and external agencies. It also yields statistics for Home Office reports. Victim Care is underpinned by our flexible workflow engine Case 4, which lets you tune the solution to your precise working practices.
Configurable criteria helps you support more vulnerable demographics, and you can better prioritise manual intervention by the likelihood the victim will accept help. Initial communications to the victim include a choice of email, SMS messages, phone calls and even printed letters.
Key Features
- Configurable workflow – can be tailored to your precise working practices
- Outbound communications to victim – SMS, email and printed letters
- Agency referrals – configurable, email templates
- RMS integration – can be triggered by Crime occurrence, with an optional write-back to confirm the victim is receiving support
- Analytics and reports – including Home Office returns
- Alerts and Notifications – for example to remind the team of mandatory 21day deadlines on delayed cases
- Secured – with optional Active Directory integration
Victim Care can be deployed standalone, or as an integrated part of your wider Corvus ecosystem.